Charlotte Sophie Privacy Statement

Privacy Statement – Josephine van Steinborg GmbH / Charlotte Sophie

Version: February 2022

Personal data that we process

Charlotte Sophie processes personal data about you because you make use of our services and/or because you provide this information to us yourself.

Below an overview of the personal information we process:

– First and last name

– Your gender

– Date of birth

– Address details

– Telephone number

– E-mail address

– Other personal details that you actively provide, for example by creating a profile on this website, in correspondence and by telephone

– Details of your activities on our website

– The processing of the data is in accordance with the requirements of the Data Protection Act


Our website and/or service has no intention of collecting data about website visitors who are younger than 16 years of age. Unless they have permission from their parents or guardian. However, we cannot verify whether a visitor is older than 16. We therefore recommend that parents be involved in the online activities of their children, in order to prevent data being collected on children without parental permission. If you are convinced that we have collected personal data on a minor without such consent, please contact us at and we will delete this information.

Why we need data

Charlotte Sophie processes your personal information for the following purposes:

– Handling your payment/invoicing

– Sending you our newsletter and/or advertising folder

– To be able to call you if this is necessary to provide our services

– To inform you about changes to our services and products

– Offer you the possibility to create an account (consumers)

– To offer you, as a beautician, the possibility to create an account after an administrative check has been done by Charlotte Sophie.

– To deliver goods and services to you

– Charlotte Sophie analyses your behaviour on the website to improve our website and our offer of products and services to match your preferences.

How long we keep data

Charlotte Sophie will keep your personal information no longer than strictly necessary to realize the purposes for which your data is collected, for example as long as you are a client of Charlotte Sophie, but also as long as the legislator (through other legislation) asks to keep the data.

Sharing with others

Charlotte Sophie does not provide your personal information to third parties unless this is necessary for the execution of our contract with you or to meet a legal obligation. Examples include transport companies, credit card companies, online payment systems and bailiffs. They have access to the personal data they need to perform their functions but may not use it for other purposes. Furthermore, they must process the personal data in accordance with this Privacy Statement and as permitted under the applicable legislation regarding the protection of personal data. Charlotte Sophie is not responsible for the further processing of your data by third parties.

We will only pass on your personal details to third parties if:

– you have given your express consent to do so,

– processing is necessary in order to execute an agreement with you,

– the processing is necessary to comply with a legal obligation,

– the processing is necessary to protect legitimate interests and there is no reason to believe that you have an overriding interest in not having your data disclosed.

Charlotte Sophie uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you visit this website for the first time. Charlotte Sophie uses cookies with a purely technical functionality. These ensure that the website works properly, can for example remember your preferences and help us to make the website work. They also enable us to optimise our website. In addition, we place cookies that track your surfing behaviour so that we can offer you tailor-made content and advertisements.

When you first visited our website, we already informed you about these cookies and asked your permission to place them. You can unsubscribe from cookies by configuring your internet browser in such a way that it does not store any more cookies. In addition, you can delete all information that has previously been stored using your browser settings.

Google Analytics: Because we would like to know how our visitors use the website, so that we can optimise the use of the website, we use Google Analytics. Google cookies are therefore placed via our website. Google analyses the information obtained in this way for us. The information is made anonymous as much as possible. We cannot trace you personally. Google will only share the information obtained with third parties if they are legally obliged to do so or insofar as third parties process the information on behalf of Google. Google is an American company. The information collected is stored on American servers. Google conforms to the EU-US Privacy Shield principles.

Google Customer Reviews and Google Adwords: We authorise third parties, including Google, to place and read cookies in end users’ browsers or web beacons or to use equivalent technologies to collect information in connection with Google’s Customer Reviews programme. Google may also receive information about transactions carried out on our site. Charlotte Sophie is responsible for obtaining the consent of users before Google sends an email to our customers. And therefore must use the template(s) provided to us by Google.

Social Media Buttons: We want to make it as easy as possible for you to share posts on this website. This is possible by using a number of social media buttons. Most social media channels work with cookies and adhere to the EU-US Privacy Shield. We use the buttons of the following social media channels. Read the privacy statements of the respective social media channels to know what they do with the collected information: Facebook, Twitter, Instagram, YouTube.

Newsletter: This information only applies to persons who have subscribed to the Charlotte Sophie Newsletters. All newsletters are sent through the servers of Mailchimp these are located in the United States and Mailchimp conforms to the EU-US Privacy Shield.

Viewing, adjusting or deleting data

You have the right to inspect, correct or delete your personal data (unless other legislation requires data to be retained for a remaining period). You can send a request for inspection, correction or deletion to To make sure that the request for inspection is made by you, we ask you to send a copy of your proof of identity with the request. In this copy, we ask you to black out your passport photo and Citizen Service Number (BSN). This is to protect your privacy. Charlotte Sophie will respond to your request as quickly as possible, but within four weeks. We have no influence on the use of cookies by the social media channels. The information we obtain through Google Analytics is not traceable to individual persons.

You can also reach us at:


Phone number: +31 593 331000

Postal address: Winkelhausenstr. 8, 49090 Osnabrück, Germany


Without prejudice to any other administrative remedy or means of judicial redress, every data subject shall have the right to lodge a complaint with a supervisory authority, in particular in the Member State in which he or she is normally resident or in which he or she has his or her place of work or in which the alleged infringement took place, if he or she considers that the processing of personal data relating to him or her has infringed this Regulation. For these complaints, you may address them to the Authority for the Protection of Personal Data in your country.


Charlotte Sophie takes the protection of your information seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. If you have the impression that your data is not properly secured or there are indications of abuse, please contact our customer service or via

(Wherever Charlotte Sophie is mentioned as the company name, please read Josephine van Steinborg, as this refers to the brand name Charlotte Sophie, which is used by the company Josephine van Steinborg).