Below you will find the general delivery conditions for distance selling to consumers.


Mentioned prices are consumer prices incl. VAT unless otherwise stated.


Charlotte Sophie ships your order via GLS. Shipment will take place as much as possible the same day. Delivery usually takes place the day after shipment. As we depend on the services of GLS, we cannot take any responsibility for this. You will receive an e-mail after shipment, so you can track the package online via Track and Trace and, if necessary or desired, adjust delivery address and delivery date.



MONDAY Delivery Tuesday Delivery Wednesday

TUESDAY Delivery Wednesday Delivery Thursday

WEDNESDAY Delivery Thursday Delivery Friday

THURSDAY Delivery Friday Delivery Monday

FRIDAY Delivery Monday Delivery Tuesday

SATURDAY Delivery Tuesday

SUNDAY Delivery Tuesday

* with the exception of public holidays and unforeseen circumstances. Depending on the order volume, in some cases even orders placed after 2 p.m. (up to a maximum of 3 p.m.) may be dispatched on the same day.

Not at home at the time of delivery? If you are not at home at the time of delivery, there are 2 possible options:

– The GLS driver leaves a note in your letterbox with a code which you can use to indicate a new delivery date and possibly another location via internet*.

– The parcel is delivered to your neighbours. In this case the GLS driver will leave a note in your letterbox to inform you of this.

Click here for detailed information on parcel delivery with GLS.

* Another delivery address can also be a GLS parcel shop in your area, so that you can pick up the parcel on the day and time that suits you.

Shipping costs: At Charlotte Sophie, shipping in Europe is always FREE!


Of course we hope that this will not be an issue, but if you are not satisfied with your purchase it is good to know that there is always the possibility to exchange or return it (right of withdrawal).

The following rules apply to the return of cosmetic products:

  1. Cosmetic products are so-called hygiene products and may only be returned if they are unopened and unused.
  2. You may return a product if you have made a return request within 14 days.

Charlotte Sophie will bear the shipping costs for products that have to be returned if they are damaged upon receipt or delivered incorrectly. If you decide to return the item for any other reason, you will be responsible for the cost of returning it. Shipping costs incurred are not covered by the right of withdrawal. A return shipment is always the risk of the sender and this means that Charlotte Sophie is not responsible for damaged or lost returns.

For items that have been returned in the correct way, the amount paid by you will be refunded to your account as soon as possible.

Please contact Charlotte Sophie before returning any items so that we can find the best possible solution.


If you wish to exchange a product, please contact us, so we can arrange this in the right way.


No matter which payment method you choose, no extra costs will be charged.


iDEAL is the most widely used, safe and easy payment method for online purchases within the Netherlands. For paying with iDeal, no registration or account is required. If you do your online banking at ABN AMRO, ASN Bank, Friesland Bank, ING, Rabobank, RegioBank, SNS Bank, Triodos Bank or Van Lanschot Bankiers, this is always directly available to you.

Are you not yet familiar with paying with iDeal, or would you like more information:


PayPal is a safe, fast and easy way to pay online where you link your bank account or credit card to your PayPal account.

If you are not yet familiar with Paypal, or would like more information:

Credit card

You can also choose to pay by credit card (Mastercard. Maestro. VISA. American Express).

You can safely enter your credit card information on the Medex website, for a fast and correct handling of your order.

For more general information about credit card payments, please contact your credit card issuer.

(Wherever Charlotte Sophie is mentioned as the company name, please read Josephine van Steinborg, as this refers to the brand name Charlotte Sophie used by the company Josephine van Steinborg).